Trusted Partner.
Reliable Collaborator.

Established in 1990 and headquartered in Waterford Ireland, Rigneydolphin continues to specialise in the provision of innovative value-adding contact centre and back office solutions to many blue-chip organisations at home and abroad in both the public and private sector.

In 2013, Rigneydolphin launched sister company RelateCare, a healthcare communications and support solutions organisation with a leading international healthcare system (Cleveland Clinic) to form a company with a sole focus on the healthcare industry.

In the last few years the Group has prioritised the development of services which focus on the unique needs of the ever-changing global healthcare market. Today Rigneydolphin and RelateCare share cutting edge enabling technologies and an experienced and expert leadership team including executive and best practice support teams.

While most of our new partnerships now operate under the RelateCare brand, we are still very proud of our legacy, and our founder Frank Dolphin remains an active member of our Board of Directors.

Trusted Partner.

You don’t have relationships with individual clients for over 20 years without doing something right. We know customer service, and we know how to continue to change and evolve. Don’t Just Take Our Word For It, Here’s What Some Of Our Clients Have Said.

"PCRS wishes to acknowledge the courtesy and professionalism of all staff at the medical card call centre at Rigneydolphin. The standard of the service was observed to be professional, informative and courteous and most likely to result in a positive outcome for our clients. Value for money is being achieved for PCRS wishes to acknowledge the courtesy and professionalism of all staff at the medical card call centre at Rigneydolphin. The standard of the service was observed to be professional, informative and courteous and most likely to result in a positive outcome for our clients. Value for money is being achieved for the services provided to PCRS by Rigneydolphin"
Dave MooreHead of Corporate Services, PCRS
NBI has been proud to work with Rigney Dolphin as they continue to provide a great solution for our contact centre needs. Rigney Dolphin provides a full service contact centre for NBI to inform the public on the scale and progress of the network rollout, under the National Broadband Plan. The contact centre team operate as an extension of NBI and provide exceptional service and SLA performance month on month. Customer experience is paramount to us at NBI, and with Rigney Dolphin we can deliver on seamless and positive interactions to the public, across 4 communication channels.
Damien Dineen, Head of Marketing, CX & InsightsNational Broadband Ireland
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We Are Rich In Both
Experience & Expertise

Our management team have over 120 years combined experience, uniquely positioning us in a competitive market.

Reliable Collaborator.

With individual client relationships spanning over 2 decades we are in it for the long haul. Clients can count on rigneydolphin to deliver time and time again, no matter what.

Some of our key partners.

Our Services

Contact Centre &
Back Office Solutions

Here at rigneydolphin we excel in delivering an outsource contact centre to various client around the world. We do this in many ways with many moving parts but we always get the job done. With various tools at our disposal we work together as one unit to deliver what we believe to be the best service in the world.

Specialised
Services

Rigneydolphin not only provides staffing solutions, we also ensure that employees are always fully engaged and motivated, as this is an integral part of life here. We provide a range of quality, training, and monitoring services to keep employees energised, something that has maintained our success.

Strength In Numbers.

Operating 24/7 and equipped with the latest technology patients, providers and caregivers can contact your organisation at a time and on a platform that works for them through an empathetic service delivery model that seamless access to care and first contact resolution. Our operations are security certified (ISO 27001) ensuring infrastructure remains data secure and GDPR compliant. All providing an elevated patient and provider experience and allowing healthcare organisations to focus on their core competencies. s

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